User Conference Cancellation Policy:
In the event that you are unable to attend the conference, cancellations must be communicated in writing via email to
[email protected].
Individual reservations can be canceled at no charge until Friday, September 27, 2025. Please be aware that failure to cancel your reservation by September 27, 2025, will result in no refunds being issued.
User Conference Substitution Policy:
Should you find yourself unable to attend after registering, you have the option to substitute another individual at no extra cost. The payment originally made by the registrant will be transferred to cover the replacement's registration. Substitutions are permissible at any time and should be requested in writing via email to
[email protected]User Conference Guest Fees:
Sessions at the HFA User Conference are reserved for registered agency attendees exclusively. However, attendees have the opportunity to bring guests to networking and social events for an additional fee. Please indicate on your registration form if you plan to bring a guest and refer to additional information and fees accordingly.